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  • Where is Roidmi from?

        Roidmi is Xiaomi Ecosystem Brand from India. Please refer our website www.roidmiindia.com for more info.

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  • Which model is available in India?

       Currently only F8 Storm FX is available in India.​

 

  • What is the price of the product?

       Please call on +91 77700 88483 for the latest price and any ongoing discounts and offers

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  • How much is the warranty for the product and what all is covered in it?

       5 year repair or replacement warranty for motor and 2 year for host. 1 year on all other parts in case of any manufacturing defect.

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  • What do I do if the product is dead on arrival?

       You will have call our customer support helpline and notify the same along with the purchase details.

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  • How much time does the machine operate?

       On full charge, the machine will operate for 60 minutes in normal mode and 10 minutes in power mode.

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  • Is it both a dry and wet vacuum cleaner?

       It is only a dry vacuum cleaner and will not operate in case of a wet surface.

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  • Does it have a blower?

       No it doesn't have a blower. It has only a suction mode.

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  • Where do I buy the product from? 

       Please call on +91 77700 88483 to purchase directly from us, or you can purchase from any leading online retailers in India

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  • What about customer service?

       Incase of any problem in the machine, customer need to call us on +91 77700 88483 and we will guide you accordingly.

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  • Can I use it with cord plugged in simultaneously ?

       There is no power cable on the product. It runs with an extremely powerful battery which gives up to 60 minutes of suction.

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  • How can I ask for installation after buying this if I am in Chennai ?

       You can call our customer care expert on +91 77700 88483 and we shall walk you through the installation process. 

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  • Would I be able to assemble it myself ?

       Yes, you can easily assemble it yourself using the user manual. If you do not have the User Manual handy, you can download here

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  • Can I use it to clean the car?

       Yes, Roidmi F8 Storm FX can be used for clearing cars. This machine comes with an extension hose which extends to 60 cm to

        reach confined spaces in your car.

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  • Do you have an exchange option for old vacuum cleaners?

        No we don't do exchange.

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  • Is it repairable?

       That depends on the extent of the damage. We offer repair or replacement warranty of 2yrs on host and 5yrs on motor.

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  • How can I claim warranty from Roidmi if i purchase it through Amazon, flipkart or any other website?

       All warranty claims are handled directly by our customer care and not by Amazon, Flipkart or any third party resellers. You need to 

      call our customer care irrespective of where you buy from.

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  • Does this come with a HEPA filter?

       Yes it comes with 1 filter inside the product and 1 extra filter. 

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  • Does it come with soft roller?

       No the Indian version of F8 Storm FX comes with a soft bristle brush which is suitable for both hard and wooden floor and not with soft           roller. Customer can purchase a soft roller if required by calling the customer care number.

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  • Is there a return and refund policy?

       No, we can only provide you with a replacement provided our customer care rep approves the return and replacement. 

       We will only replace the main host and not the accessories that come in the original box. 

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