1) For all replacements approved by our customer care, the buyer needs to pay for the freight charges as per actual costs. Our company will use a reputed courier service provider for sending the replacements to your address. If the customer would like to arrange the pick up of the replacement item(s), they can also arrange for the pick up from our Mumbai office. Freight charges needs to be paid upfront before the item is dispatched from our warehouse/office.
2) All replacements within the warranty period are only for one time, and cannot be replaced more than one time.
3) Not covered within the warranty, and No phone support and replacement/repair requests will be accepted by our customer care team :
- If the original purchaser of the product is not available on the call or not available to represent the product
- if the original purchase proof cannot be provided upon request
- if there is any physical damage caused to the product inside or from the outside.
- if there is any part failure due to physical mishandling of the product
- if there is any part failure due to dropping the product on the floor or anywhere due to which any crack or dent is seen on the product.
- if any product's part has failed due to non-cleaning of the machine for a very long time.
- if the product is not used as specified including the properly installed and assembled parts inside and outside the product.
- if the product is used beyond personal use (product is not meant for commercial use and can only be used inside residential areas)
4) If any customer tries to repair the product themselves or through any third party, the warranty will be completely void and canceled.
Company Policy (Very Important) :
1) Purchase from where information is very important for our company to provide any kind of support.
2) Purchase from - No information available - No support will be offered.
3) Confirm Serial Number or Purchase Invoice/Email to our customer care representative.
4) If the Purchase Invoice or Serial Number is not available, we only offer troubleshooting support but cannot issue any replacements.
5) If the Customer has a Serial Number and Purchase Invoice, we will need your full name and email address.
6) Troubleshooting ONLY Begins if the buyer has a Serial Number or Purchase Proof.
7) Case log will be prepared to understand the problem with the machine or product.
8) All customers need to visit the 'Help Center' on wwww.roidmiindia.com as a mandatory troubleshooting procedure before asking for any replacement or repair.
9) All customers need to follow the troubleshooting steps on the website and call me back the toll-free no. 1800 266 1786
10) If any customer is using any inappropriate language or bad words or if the customer is shouting, the customer care representative has the right to cancel the warranty completely, and no support, replacements or call support will be offered to the customer.
11) For any replacements or repair services all customers need to follow the troubleshooting steps advised by the customer care representative on the call. If any customer is not willing to do any troubleshooting over the call, no support can be offered.
12) After all the troubleshooting steps are done by the customer, the customer needs to send a video of the product showing the problem on our customer care WhatsApp no. +91-7770088483.
13) Within 24-48hrs of working days as per India's national holiday our customer care representative will call you back to confirm the replacement or further investigation of the product issue. If you do not receive a call within 14-48 hours, you can call us back on 1800 266 1786
14) Customer Care Representation and our company ALPS Enterprises have full rights to reject any replacement, repair, troubleshooting or phone support for any customer at our own descretion.
24 months replacement warranty all over India
Please note: If you face any problems with your new Roidmi F8 Storm FX please call us on our toll-free number 1-800-266-1786, it is a mandatory requirement for our company to understand the exact problem with the product and then offer an appropriate replacement. The replacement warranty does not apply to mishandling issues, issues due to any natural calamities in your area, any issues due to riots, protests, flooding, and thunderstorms. The replacement warranty only covers any in-built operational issues with the product and the replacement authority lies purely in the hands of the technician probing over the issue on the phone with the customer.
5 years Motor warranty all over India
We offer five years motor warranty with all our products.
Roidmi India, a brand initiative of ALPS Enterprises. On behalf of Roidmi products in India, ALPS Enterprises believes strongly that every Roidmi product should offer more than 3 times more value for money in terms of its product quality, after-sales service, customer support, and ease of use to the end-users.
As a service policy of Roidmi India, our team is well equipped to handle all kinds of return policies, exchange policy, and referral policy. Return policy based on all kinds of out-of-box factory issues, Exchange policy based on customer dissatisfaction and customer service team review and referral policy based on the recommendation of our products as an influencer, customer, friend or relative is well defined and understood by each pilot team member of ALPS Enterprises.
As a service policy of Roidmi India, all our official re-sellers employees will be offered 3 levels of training which includes,
level 1 - product features detailed training,
level 2 - troubleshooting training,
level 3 - parts repair and replacement training.
With our service policy clearly defined and set right from day 1, we believe that each Roidmi product in India will be very well accepted by the Indian audience
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