After-Sale Service

Please Note:

 

1) For all replacements approved by our customer care, the buyer needs to pay for the freight charges as per actual costs. Our company will use a reputed courier service provider for sending the replacements to your address. If the customer would like to arrange the pick up of the replacement item(s), they can also arrange for the pick up from our Mumbai office. Freight charges needs to be paid upfront before the item is dispatched from our warehouse/office. 

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2) All replacements within the warranty period are only for one time, and cannot be replaced more than one time.

 

3) Not covered within the warranty, and No phone support and replacement/repair requests will be accepted by our customer care team :

 

- If the original purchaser of the product is not available on the call or not available to represent the product

- if the original purchase proof cannot be provided upon request    

- if there is any physical damage caused to the product inside or from the outside.

- if there is any part failure due to physical mishandling of the product

- if there is any part failure due to dropping the product on the floor or anywhere due to which any crack or dent is seen on the product.

- if any product's part has failed due to non-cleaning of the machine for a very long time.

- if the product is not used as specified including the properly installed and assembled parts inside and outside the product.

- if the product is used beyond personal use (product is not meant for commercial use and can only be used inside residential areas)

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4) If any customer tries to repair the product themselves or through any third party, the warranty will be completely void and canceled.

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