After-sale service


Roidmi India, a brand initiative of ALPS Enterprises. On behalf of Roidmi products in India, ALPS Enterprises believes strongly that every Roidmi product should offer more 3 times more value for money in terms of its products quality, after-sales service, customer support and ease-of-use to the end users.


As a service policy of Roidmi India, our team is well equipped to handle all kinds of return policy, exchange policy and referral policy. Return policy based on all kinds of out-of-box factory issues, Exchange policy based on customer dissatisfaction and customer service team review and referral policy based on recommendation of our products as an influencer, customer, friend or relative is well defined and understood by each pilot team member of ALPS Enterprises.


As a service policy of Roidmi India, all our official re-sellers employees will be offered 3 levels of training which includes,

level 1 - product features detailed training,

level 2 - troubleshooting training,

level 3 - parts repair and replacement training.


With our service policy clearly defined and set right from the day 1, we believe that each Roidmi product in India will be very well accepted by the Indian audience

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Roidmi brand is promoted in India by ALPS Enterprises. With our offices based in Hong Kong and China under our sister company MCAPL Private Limited a joint venture of Muchen Technology Limited and Adesiflava Private Limited, we want to see a Roidmi product in every Indian houshold. To get in touh with MCAPL Private Limited please visit